State Farm® Insurance Agent Hank Gerdes

"I was a loyal customer with this insurance company in Buda for years, paying my premiums on time and trusting that they would be there when I actually needed them. Unfortunately, my experience proved the opposite. When I submitted a claim for roof damage, they denied it. Not only that, they immediately dropped my policy and reported the claim in my record, which made it extremely difficult for me to obtain insurance with other companies. What’s even more concerning is that I’m not the only one. Several of my neighbors have gone through the exact same situation, long-time customers who filed roof claims and or leaks only to have them denied and then be dropped shortly after. All the 5-star treatment seems to happen when they’re selling you the policy. At that point, they’re responsive, friendly, and eager to help. But when you actually need them and it’s time for them to pay, that service disappears. Because of how this situation was handled, I canceled all of my other policies with them, including business, rental, and life insurance. Despite that, they continue sending me “due notices,” which only adds to the frustration. In my opinion, this company is quick to take your money for years, but when the time comes to help, they turn their back on you. I would strongly advise others to read the fine print and think twice before trusting them with their insurance needs. DO NOT USE THEM!!!"

"Excellent service by Kacey/M!!!"

"Ms. Carmen at State Farm in Buda, Texas was very helpful, very professional and had an upbeat demeanor that made the experience - that's with other insurance companies is mostly hateful - go smooth and positive"

"Great customer service"

"Very good and fast service"

"My experience with Kelsey was great. She was very friendly, informative and made this experience very stress free. The front desk staff is awesome as well."

"Maggie was super helpful and answered all my questions!!"

"Maggie helped me with my insurance and she was absolutely phenomenal. She was extremely nice. Answered all of my questions and my experience over all was fantastic."

"Persistence and helpful"

"Customer service went down, I have been trying for a couple of days to get Kacey to follow up with me in regard to my auto insurance, and she hasn’t . Ive called twice and left messages and still no response from her.I noticed on my auto insurance when I renewed they added coverages on one of my vehicles even though I had signed all the sufficient paperwork back in November. last renewal the coverages weren’t on there and all was good however they called and said when I renewed I had to resubmit the paperwork again which I did but the coverages are now showing up. Kacey stated she would look into it and call me back but nothing. I even told the gentleman she could email or text me to follow up but she hasn’t t even done that. Still trying to figure out how long the process takes for this to be resolved."

"Jake was exceptionally knowledgeable and helped me in a timely manner."

"Kacey is THE BEST! It was my first time getting insurance and she made everything so easy and stress-free. She’s so sweet and truly goes above and beyond. I couldn’t have asked for a better experience!"

"Lacey did an outstanding job and was so kind to explain all my questions!"

"Maggie was very friendly and quick to answer all of my questions"

"Jenna was patient, persistent, fast & efficient. She couldn't save us money on home and auto 6 months ago but she sure in heck found a way to do it today. I got the random phone call and praise The Lord I answered because moving forward, monthly, I'll be $90 richer."

"Very helpful"

"Jenna at State Farm is the best! She made sure our insurance search was hassle-free and with the best quote to top it off. Definitely recommend their services!"

"Awesome experience. It was easy and I felt like I was talking to a friend. Thank you so much Hank. I would suggest State Farm to anyone after this experience."

"Carmen is great to talk to and work with! She answered all my questions and clarified any concerns. Down to earth and friendly, completely professional. So grateful for her assistance and am glad to join State Farm with her assistance."

"My previous car insurance just got way too expensive for me and I didn’t leave them for a while cause I was scared about shopping around & dealing with sales people & getting a new insurance that would be good at first & then horrible once I signed up. Clay at Hank’s office was different. I felt like I was talking with a real person who was being open & honest with me. No scams, no sales, just how can we help. He offered me a great deal & I asked if I would have an agent to talk with like with my insurance if I had any problems or had questions. And he let me know I could always text or call him & then their office also had other people who could help. Clay also got my old insurance canceled for me which I really appreciated since I was scared to do that myself cause I didn’t know what the other insurance would say. The more State farm people I have met, the more I know I made the right choice."

"Andrew was awesome, absolute crushed it and made getting insurance fun and so easy. Appreciate it."

"Great help to make things easy. Thank You for helping me out"

"I had a former insurance company that took double payments from my account ( for over 5 months) An agent named Jenna at Hank Gerdes Company stayed on the telephone with me straightening out the confusion For over 55 minutes. However she remained on the line until all the confusion was corrected. Thank you for having such an amazing, award winning support system."

"Kacey has been so awesome to work with. I got a motorcycle quote from her and she made the process so easy and even made recommendations for additional accident insurance I didn’t know existed. I am so happy with the level of service I’ve received from this office and grateful for the recommendations from the agents here!"

"Jenna took excellent care of me. I got my new insurance card sent to me within 10 minutes."