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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of C J

C J

January 15, 2025

5  out of  5
rating by C J
"Love these guys/gals. They help me so much with everything I ask them to help me with. I have been with them for over 10 years."
We responded:
"Thanks for the 5 star review and sharing your experience with my team! We are here to help with all of your insurance questions and needs."
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Lisette Padilla

January 7, 2025

5  out of  5
rating by Lisette Padilla
"Andrew was great to work with and was able to help use save almost $400 from our old policy. Thank you again!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rhianna Powell

December 17, 2024

5  out of  5
rating by Rhianna Powell
"No one enjoys dealing with insurance, but Jacob S. was super quick and helpful in explaining answers to all of my policy questions. Switching to Hank Gerdes was easily the best choice I've made-- it's no longer a hassle to address questions or needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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mita

December 13, 2024

5  out of  5
rating by mita
"Sr. Magnolia siempre con una buena actitud. Muy paciente con todas las preguntas que tengo. Siempre rápida para regresar llamada o mensaje."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Eugene Inotu

December 9, 2024

5  out of  5
rating by Eugene Inotu
"Well I’ve been helped by one of your agents, Landra Woolley, who has been super helpful and accommodating. Landra is pretty awesome"
We responded:
"Thanks for the great review! We appreciate you sharing your experience! "
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Jena Oberg

December 5, 2024

5  out of  5
rating by Jena Oberg
"Great customer service! They always have time to answer questions and go above and beyond to take care of their clients."
We responded:
"My team is here to help with all questions! We ask lots of questions so we can help protect you from the unexpected."
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Tammy Mancias

November 21, 2024

5  out of  5
rating by Tammy Mancias
"Allison is great. She has helped us with all our insurance needs."
We responded:
"Thanks Tammy for the 5 star review and sharing your experience."
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Cynthia Bentley

November 21, 2024

5  out of  5
rating by Cynthia Bentley
"My experience at Hank Gerdes, State Farm Insurance Agent, was great. Allison was very patient and answered all my questions. Allison reviewed my auto and homeowner policies for possible changes and updates. I was very happy with the service."
We responded:
"Thanks for sharing your experience with Allison. We work hard here to make sure all your insurance needs are taken care of. Thanks for the review. "
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Abraham McLaughlin

November 19, 2024

5  out of  5
rating by Abraham McLaughlin
"Great"
We responded:
"Thanks for the 5 stars!"
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Emily Callahan

November 8, 2024

5  out of  5
rating by Emily Callahan
"I just worked with Sophia on a stressful last minute policy change and she is incredible!! She made it so streamlined! So easy to work with and 10/10 communication. Thank you so much for your help Sophia!"
We responded:
"Emily, Thank you for your detailed review. She works hard to make sure people understand what they need and how to make sure that is taken care of. We are here to protect our clients from the unexpected:)"
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Ty G.

November 4, 2024

5  out of  5
rating by Ty G.
"I have never had a single issue from this office. Always very helpful and quick to address my needs. I spoke with Sophia today and was needing a POI sent to me. It was basically in my inbox before we got off the phone. I would also like to mention answering the phone and knowing it's you and calling you by your name are the little things that actually means something to people still. I know in the grand scheme of things, to State Farm, you are a faceless customer but with this office, you are an individual. They definitely put off that small-town vibe that I feel like companies severely lack these days. I would recommend these ladies and gentlemen to anyone looking for an insurance company that will treat ya right!!"
We responded:
"Thanks for the wonderful and thorough review. My team works very hard to help our clients and protect them from the unexpected. Thanks again for the 5 stars!"
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Jason Calderon

October 16, 2024

5  out of  5
rating by Jason Calderon
"Ashley Rodriguez helped me out over the phone. I was on the phone max 10minutes and she got me set up for what I was calling for. Probably the fastest and easiest experience I’ve had so far. I would highly recommend everybody give them an opportunity to earn your business."
We responded:
"Jason, Thanks for sharing how Ashley helped you out today! Our team works hard for our clients. Thanks for letting everyone know:)"
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Rocio Earls

October 11, 2024

5  out of  5
rating by Rocio Earls
"The best customer service!"
We responded:
"Thanks for the great review!"
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Daniel Garcia

October 8, 2024

5  out of  5
rating by Daniel Garcia
"Always great customer service"
We responded:
"Thanks for the 5 star review!"
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Duke Togo

October 3, 2024

2  out of  5
rating by Duke Togo
"Very disappointed with the staff members I'm currently with state farm due being with them for years and have been very helpful having insurance with them. Im going to make this short as possible to the point of what I need to say; I was speaking to a representative named Mark or Rick upon a situation that happen with me and was asking upon the next steps that I need to do to move forward. The response I got from him was very rude, cocky and he was very disingenuous on speaking with me. I literally almost cursed him out but being in the situation I was in but refrain from holding myself of a high integrity of myself. I've never felt upset in my life being talked to the way this person done to me. It really made me feel as if the representative didn't give any care about how the client felt. State farm do have really great policies on their insurance they have , but the representatives that they have at this location really, really need work on their people skills. I don't want to change insurance companies due to the representatives not knowing how to deal and speak with new or existing clients. Very disappointed."
We responded:
"Sorry to hear about your experience. We don’t have your account at my location nor do I have staff that you named in your review. My team takes pride in working with each client each and everyday. If you would like to speak with someone at my location feel free to stop by or call. Thanks Hank"
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Brian Morales

September 23, 2024

5  out of  5
rating by Brian Morales
"Mike was great & helped me save some $$ thanks yall!"
We responded:
"Thanks for sharing your experience! Great to hear about your savings and experience. Thanks for sharing!"
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Kate Skardon

September 4, 2024

2  out of  5
rating by Kate Skardon
"I was referred to these folks via the online quote calculator. I reached out three times over the course of 3 weeks, just waiting for a phone call back. I called another State Farm office & they were able to get me set up with insurance within the same hour. This office may be overloaded & understaffed."
We responded:
"Kate, I reviewed with Andrew in my office who you had spoken to and based off the information you provided the him the vehicle was not eligible due to the type. He worked with our underwriting team and reviewed all info you gave him. You said you would be updating vehicle and let him know once completed. "
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TEXMAN 1970

August 20, 2024

5  out of  5
rating by TEXMAN 1970
"Ashley has been so helpful taking care of our insurance needs as well as with the passing if our father. Thanks State Farm Team!"
We responded:
"Thanks for sharing your experience! Sorry to hear of your loss. "
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Darnell Akins

August 16, 2024

5  out of  5
rating by Darnell Akins
"Everybody nice and friendly. Excellent customer service."
We responded:
"Thanks for sharing your experience with our team. Thanks for the 5 stars!"
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Stephanie Martinez

August 16, 2024

5  out of  5
rating by Stephanie Martinez
"Ashley was so helpful and took the time to help me switch all my policies. I highly recommend calling Ashley!"
We responded:
"What a great experience! Thanks for sharing!"
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Megan Brauer

August 12, 2024

5  out of  5
rating by Megan Brauer
"Ashley did an amazing job taking care of what I needed. She was very knowledgeable and able to answer all of my questions and helped me figure out what I needed to do when I was having a problem. Thank you Ashley for going above and beyond!"
We responded:
"Megan, Thanks for sharing your experience with Ashley. We appreciate your review! Thanks"
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Rachel Joiner

August 11, 2024

5  out of  5
rating by Rachel Joiner
"The folks at Hank Gerdes - State Farm are kind, professional, and quickly respond should I have any questions or concerns. Most recently, Mike B. was courteous, responsive, and knowledgeable."
We responded:
"Thanks for sharing your experience with Mike. We appreciate the review and you taking the time to share. Our team works hard for our clients everyday. "
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Ruben Mancias

August 9, 2024

5  out of  5
rating by Ruben Mancias
"They always do a great job"
We responded:
"Thanks Ruben for the 5 star review!"
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Ted Roberts

July 30, 2024

5  out of  5
rating by Ted Roberts
"Just finished a call with Andrew, All State, concerning my roadside assistance. Andrew was excellent for all my concerns. Answered all of my questions. We are about to head out on a 2,000 plus mile adventure. We love All State, and we have multiple vehicles and home insured. Too many nice things to say. Andrew is a wonderful employee."
We responded:
"Thanks Ted for the 5 star review and sharing your experience with Andrew. We appreciate your business and hope you enjoy your trip!"
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Cristobal DeLeon

July 16, 2024

5  out of  5
rating by Cristobal DeLeon
"I would highly recommend Hanks office for your insurance needs. Ashley has helped me many times with different issues and not once has she ever changed her positive attitude. Ashley is very friendly and will help you get the best rate. I highly recommend speaking with her and getting a quote. Thank you again, Ashley for everything you do!"
We responded:
"Thank you for taking the time to give us a review. We value your feedback. Thanks for sharing your experience with Ashley when working with her on your insurance needs. Thanks Hank"