Hank Gerdes

"The State Farm team in Buda, TX are great. They will go the extra mile to research & answer questions on phone. 10/2020 when my hot water heater broke & flooded 1/2 my house. Allison & Andrew worked so hard to help me quality repairs & made me feel safe & cared for. They feel like family. I am lucky that they are there!!"

"I've worked with Allison twice now on my coverages through State Farm, and I truly enjoy working with someone who genuinely cares about their business. Always professional, caring, knowledgable, and more than willing to assist with a great attitude to help the customer achieve their goals for insurance. Highly recommended!"

"I have been doing business with Hank Gerdes for over 8 years. They have the best customer service! We had our truck stolen and they were so helpful and supportive and guided us through the process with no issues. I would suggest using there services you won't be disappointed."

"Recently contacted Sate Farm at this location for adding services to my home. Talk about customer service……it was EXCELLENT!!! Have never met any of the employees at this location but every person I have talked to was polite and professional. I made changes to my plans several times and they made it so easy for me, took care of it immediately and kept me posted at every step. Good old school customer service. Will stay with them as long as I own my home. Very impressed and highly recommend them."

"Repeatedly calls multiple times in a row without ever leaving voicemail, has been calling for months as spam trying to sell insurance from getting my context information over 2 years ago. It's extremely annoying being on an important call and getting an insurance salesman calling over and over again and instead of leaving a voicemail just calling right back."

"Staff was terrible had the same vehicle on my policy twice for a month, didn’t catch it initially but when I did I reported it. Agent informed me that it would be handled, due to the fact it was a mess up on their end. Then I get my updated policy it now has a vehicle that was suppose to have been taking off back in April an addition too the same vehicle that was listed twice back on it again. They asked for a bill of sale, which I provided and they still failed to credit my account. Since then I have switched agents as a result. Wouldn’t recommend them to anybody."

"These people are great. Allison in the office handled a roadside assistance problem yesterday personally because the State Farm website was down. It's comforting to know when you actually need your insurance company...you can call a local rep directly and it gets handled."

"My partner and I are moving to Texas soon, and Chayse Pearson made switching our insurance over SO easy! I came into the conversation not knowing anything about life insurance and she made it easy to understand, while still incorporating all the important details. Great customer service, very professional and incredibly helpful! She made what I thought would be a stressful experience, easy and stress free! Thank you!!"

"Hank and his staff called me every year once a year. I never had any intention of switching my car insurance but one day I had to switch and Hank is the first person that came to mind. I am so glad I did switch over as Hank and his team are very hands on and have helped us whenever we have needed it. It is nice to have an insurance company that is close to home and we are able to speak with the people we know every time. We are really happy with their services and plan to stay a long long time. Thanks again for all of your hard work and the car insurance you provide."

"Scamming SOBs!!! I have involved in a wreck and they said their computer changed the date that I was covered and there was nothing they could do about it. I have email proof and as soon as I'm able to put my efforts into this issue, I am going to the board and attorney general and every office I can think of! I have a $14k penalty on my credit thanks to these scammers!"