State Farm® Insurance Agent Hank Gerdes

"I really love how this team works really professional and knowledgeable at their job and the price is very affordable. Thanks so much."

"Very friendly and helpful. No pushy sales tactics. Thanks."

"Jacob was very knowledgeable about all my insurance questions and made sure all my needs were met"

"Kelsey is awesome. She was really helpful in getting me set up for a new homeowners and helping me save money on an auto policy bundle. She made it really easy to make changes to my account."

"Great experience at time of renewal. Called in to review my auto insurance for the upcoming policy period and it went down $164 a month! Maggie helped me every step of the way and offered other ways to protect me rather than just the auto insurance. Saved money, better protected, lowered my deductible, and ended the call a very happy customer."

"They are always so helpful and nice!"

"Very competitive, efficient, and pleasant."

"I made the decision to switch from Geico/USAA to State Farm and was impressed by the exceptional service provided by Allison. She performed a thorough review of my home, auto, and life insurance policies, including those for my spouse, and was able to secure savings for my family. Allison's professionalism and courtesy were evident throughout the process. The Hank Gerdes Agency has been a pleasure to work with thus far. The office consistently delivers outstanding customer service in a timely and efficient manner. Allison takes initiative to explore all possible options for clients, demonstrating a commitment to excellence. Historically, Hank's team has consistently provided a kind and welcoming experience."

"Very helpful and knowledgeable staff. Made the transition super smooth. I also feel that State Farm Insurance is very competitive price wise. Years ago I quit calling them because they were always the highest price. Best quote I found to replace previous insurance that had raised prices by double."

"Unfortunately, I was called by the owner without an apology or a resolution, but instead an intimidation to take my negative review down. He did not reach out when we were in despair over $23,000 taken from our accounts which has yet to be restored (going on 7 days). He needed negative public reinforcement to get involved. We have had to find a different bond company to help us and are waiting for the comptroller situation to be handled. In our phone conversation he warned me that I am a local business, if this is how I want to handle things, he is angry that I cussed at his agent, which I did not. I did, however raise my voice at their admittedly 18 day delay in support for the requested bond to be submitted. I am absolutely concerned about making this post bc as a business owner I want to give benefit of the doubt but instead of an overt apology, “how can we make this right, how can we earn your trust” which is how I desire for my company to operate - I was met with intimidation. I cannot take my review down, bc it is the truth that they dropped the ball in a way that cost our company and family so massively, without support or understanding - yes they worked on the bonds after the fact, but they still haven’t come through and we secured bonds from an outside company at 3x the price on Tuesday. I’m so disappointed at the outright intimidation and lack of empathy displayed. The removal of $23k from our accounts on Good Friday was such a massive blow and I was indeed very upset that our insurance company had not come through for us. I did not make personal jabs at our agent, but I emphatically asked for a resolution or for the money to cover the loss bc of her mistake from the business. I was confused as to how this could have happened, why it happened and how we could trust them to support our needs in the future. On April 8th an email from agent “here are the forms we discussed” - We filled them out and sent them in, April 8th agent replied - “received”, April 11th we emailed “any update?” - no response - we should have followed up to be sure they were doing their job and we regret that we didn’t . We just wish it wasn’t up to us to make sure services are being rendered that are so essential to our financial well-being. Mistakes were made on both ends but the facts are the facts and the lack of immense concern or even an apology for what happened is reason enough to leave the review"

"never use this company! we were warned but we had not had too much reason to worry as of yet. They miss emails, and in our case told us an important action was completed that was not actually completed, and in our case it led to a surprise draft of $23K from our accounts from the comptroller. it has been an absolute nightmare to resolve and has severely impacted our businesses and our family. We are so disappointed and had they been able to support us, help us in any way to reverse the issue, or to make this right in a timely manner, we would not be leaving this 1 star review. Alas, there is nothing they can or are willing to do and we are at the mercy of the comptroller, which is an even bigger nightmare than the insurance company."

"Enjoyed working with Allison Rogers on reviewing my policies. She was very professional and answered all my questions."

"This office continues to offer superb, timely customer service! Maggie will go above and beyond to make sure she has exhausted all options for the office’s clients. Historically Hank’s team has always been kind and welcoming."

"Kelsey was an amazing help and very informative, saved me money and I am grateful. Thanks"

"Alana Harrison was extremely helpful in getting me and my husband very competitive Auto, Renters and Personal Articles Policies through State Farm. We recently moved from the Los Angeles, California area to Buda, Texas, and I had been with my previous insurer, WaWaNesa for over 20 years. However, WaWaNesa does not insure in Texas, so I had to find a brand new insurer. I am extremely pleased to say that State Farm was equally competitive with my previous insurer, and I did shop around with numerous other carriers when we landed here in Texas. State Farm beat everyone’s pricing. I am extremely happy with the professionalism and customer service that I have received from Hank Gerdes’ office staff. ."

"Andrew wonderful service great help"

"Maggy was great!!! She got me all the info o needed to make my decision to change insurance companies to State Farm!"

"They run a tight-ship at this office. Someone always answers my calls or at least gets back to me before the end of the day; and they immediately pull-up my file based on my phone number before I have to repeat my bio-data. No matter how many times I ask, Parker and Andrew are always willing to lay-out my options without any pressure. The efforts of Parker and others in the office make you feel like you are being taken care of. This is not so common these days."

"Maggie helped transition to transition to State Farm. She was very informative and thorough not to mention super friendly. She was great at following up to make the process as simple as possible. Thank you!"

"I have a family member who recently had their car wrecked by a distracted driver, who was also insured through State Farm, and this agency did not care to help at all in explaining her coverage or anything that pertains to these types of claims. No guidance whatsoever.. They were more worried about adding insurance to another vehicle that was in their garage, claiming that “this was not their department”. I’ve also personally spoken to one of the representatives here, and she was very pushy on selling me life insurance.. To the point where she was trying to guilt trip me for not obtaining insurance through her, even though I have a separate policy. Would not recommend.. We will be switching said family member over to Geico once this is dealt with."

"Maggie was a great representative, who made the process of switching to State Farm a pleasant and I believe beneficial experience. She was very thorough in the explanation of the policies and procedures involved, and answered all of my questions thoroughly in easily understandable terms. I look forward to working with Maggie and others there at Hank Gerdes agency. Thank You Randy McKee"

"Been going there more years than i'm going to admit to always get good service"

"Alana took her time and explained everything to me. It was a easy process."

"Very thorough and helpful on the front end to make sure we’re properly covered at an affordable price. Thank you!"

"Decided to make the switch from Progressive to State Farm. Andrew reached out to me and provided a thorough review of my home and auto policies. He was able to save my family some money and was very professional during the whole process. So far the Hank Gerdes Agency as been great to work with."