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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Renee Shipp

March 20, 2025

5  out of  5
rating by Renee Shipp
"Maggie helped transition to transition to State Farm. She was very informative and thorough not to mention super friendly. She was great at following up to make the process as simple as possible. Thank you!"
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Genesis Rocha

March 17, 2025

1  out of  5
rating by Genesis Rocha
"I have a family member who recently had their car wrecked by a distracted driver, who was also insured through State Farm, and this agency did not care to help at all in explaining her coverage or anything that pertains to these types of claims. No guidance whatsoever.. They were more worried about adding insurance to another vehicle that was in their garage, claiming that “this was not their department”. I’ve also personally spoken to one of the representatives here, and she was very pushy on selling me life insurance.. To the point where she was trying to guilt trip me for not obtaining insurance through her, even though I have a separate policy. Would not recommend.. We will be switching said family member over to Geico once this is dealt with."
We responded:
"Genesis, If your family member got hit by someone else, then typically, they have to go through the insurance of that driver. If the claim is through a different company, then my staff will not be able to speak to that other company regarding your claim. My team works extremely hard for our clients and this community every day. My team follows up with our clients 3-5 times through each claim until claim is completed. My team is available to help and assist with any claim's questions at any time. Everyone in my office is trained to assist with claims. Regarding the life insurance: Magnolia in my office tried to help protect you and your family back in February of this year. Looks like you opted not to take advantage of the 15+ years of life insurance experience she was trying to share with you. Most people purchase more than 1 life policy in their life because each person's needs change over time. She is required to do a life needs analysis with every new client to make sure that each family is protected for the correct amount. Magnolia has helped many families in the time she has been with my office through many tragedies. I am blessed to have Magnolia on my team and my clients are blessed to have her help them. "
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Randy McKee

March 13, 2025

5  out of  5
rating by Randy McKee
"Maggie was a great representative, who made the process of switching to State Farm a pleasant and I believe beneficial experience. She was very thorough in the explanation of the policies and procedures involved, and answered all of my questions thoroughly in easily understandable terms. I look forward to working with Maggie and others there at Hank Gerdes agency. Thank You Randy McKee"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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james whitcombe

March 12, 2025

5  out of  5
rating by james whitcombe
"Been going there more years than i'm going to admit to always get good service"
We responded:
"Thanks for the compliment! Our team works hard to take care of our clients."
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Suzanne Thompson

March 11, 2025

5  out of  5
rating by Suzanne Thompson
"Alana took her time and explained everything to me. It was a easy process."
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Jeremy Curtis

February 27, 2025

5  out of  5
rating by Jeremy Curtis
"Very thorough and helpful on the front end to make sure we’re properly covered at an affordable price. Thank you!"
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Thomas Morgan

February 25, 2025

5  out of  5
rating by Thomas Morgan
"Decided to make the switch from Progressive to State Farm. Andrew reached out to me and provided a thorough review of my home and auto policies. He was able to save my family some money and was very professional during the whole process. So far the Hank Gerdes Agency as been great to work with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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J R Schiflett

February 25, 2025

5  out of  5
rating by J R Schiflett
"Excellent communication very thorough caring agents."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Itzel Pulido

February 24, 2025

5  out of  5
rating by Itzel Pulido
"We had a fast and easy transition thanks to Maggie!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Harold Piatt

February 18, 2025

5  out of  5
rating by Harold Piatt
"The entire process was straight forward and professionally handled. My calls were answered quickly, questions answered and information offered before I asked. Vary well done. Very happy with the service and the significant savings on my home and auto policies."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Isaac Geisler

February 14, 2025

5  out of  5
rating by Isaac Geisler
"Maggie was super helpful and responsive! I got a quote for two cars within an hour, which provided better coverage and a lower premium than my old insurance company. It's nice being able to call and talk to a human right away instead of a robot like with most insurance companies!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lee Tortorice

February 12, 2025

5  out of  5
rating by Lee Tortorice
"Mike Burns absolutely killed it with my insurance for home and auto! I strongly recommend giving him a chance at finding you the best rate and coverages as he did for me!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ashley Hill

January 31, 2025

5  out of  5
rating by Ashley Hill
"So helpful! My agent explained everything to me in detail without me having to ask her to and I definitely needed her to! Haha. I 100% recommend."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kelsey Stimson

January 28, 2025

5  out of  5
rating by Kelsey Stimson
"The entire office is so friendly and helpful. It’s great to be able to talk to real people about your policies and get any questions you have answered. They handled the entire switch over process from another insurance company also. 10/10 recommend!!"
We responded:
"Thanks for the wonderful 5 star review!!! We appreciate you sharing your experience with us and taking the time to leave us a review."
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C J

January 15, 2025

5  out of  5
rating by C J
"Love these guys/gals. They help me so much with everything I ask them to help me with. I have been with them for over 10 years."
We responded:
"Thanks for the 5 star review and sharing your experience with my team! We are here to help with all of your insurance questions and needs."
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Lisette Padilla

January 7, 2025

5  out of  5
rating by Lisette Padilla
"Andrew was great to work with and was able to help use save almost $400 from our old policy. Thank you again!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rhianna Powell

December 17, 2024

5  out of  5
rating by Rhianna Powell
"No one enjoys dealing with insurance, but Jacob S. was super quick and helpful in explaining answers to all of my policy questions. Switching to Hank Gerdes was easily the best choice I've made-- it's no longer a hassle to address questions or needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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mita

December 13, 2024

5  out of  5
rating by mita
"Sr. Magnolia siempre con una buena actitud. Muy paciente con todas las preguntas que tengo. Siempre rápida para regresar llamada o mensaje."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Eugene Inotu

December 9, 2024

5  out of  5
rating by Eugene Inotu
"Well I’ve been helped by one of your agents, Landra Woolley, who has been super helpful and accommodating. Landra is pretty awesome"
We responded:
"Thanks for the great review! We appreciate you sharing your experience! "
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Jena Oberg

December 5, 2024

5  out of  5
rating by Jena Oberg
"Great customer service! They always have time to answer questions and go above and beyond to take care of their clients."
We responded:
"My team is here to help with all questions! We ask lots of questions so we can help protect you from the unexpected."
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Tammy Mancias

November 21, 2024

5  out of  5
rating by Tammy Mancias
"Allison is great. She has helped us with all our insurance needs."
We responded:
"Thanks Tammy for the 5 star review and sharing your experience."
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Cynthia Bentley

November 21, 2024

5  out of  5
rating by Cynthia Bentley
"My experience at Hank Gerdes, State Farm Insurance Agent, was great. Allison was very patient and answered all my questions. Allison reviewed my auto and homeowner policies for possible changes and updates. I was very happy with the service."
We responded:
"Thanks for sharing your experience with Allison. We work hard here to make sure all your insurance needs are taken care of. Thanks for the review. "
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Abraham McLaughlin

November 19, 2024

5  out of  5
rating by Abraham McLaughlin
"Great"
We responded:
"Thanks for the 5 stars!"
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Emily Callahan

November 8, 2024

5  out of  5
rating by Emily Callahan
"I just worked with Sophia on a stressful last minute policy change and she is incredible!! She made it so streamlined! So easy to work with and 10/10 communication. Thank you so much for your help Sophia!"
We responded:
"Emily, Thank you for your detailed review. She works hard to make sure people understand what they need and how to make sure that is taken care of. We are here to protect our clients from the unexpected:)"
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Ty G.

November 4, 2024

5  out of  5
rating by Ty G.
"I have never had a single issue from this office. Always very helpful and quick to address my needs. I spoke with Sophia today and was needing a POI sent to me. It was basically in my inbox before we got off the phone. I would also like to mention answering the phone and knowing it's you and calling you by your name are the little things that actually means something to people still. I know in the grand scheme of things, to State Farm, you are a faceless customer but with this office, you are an individual. They definitely put off that small-town vibe that I feel like companies severely lack these days. I would recommend these ladies and gentlemen to anyone looking for an insurance company that will treat ya right!!"
We responded:
"Thanks for the wonderful and thorough review. My team works very hard to help our clients and protect them from the unexpected. Thanks again for the 5 stars!"